Returns & Exchanges
At Cognitive Surplus, we want you to be completely satisfied with your science-inspired goods. If your purchase doesn't spark joy or meet your expectations, we offer a 30-day return window for items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and securely pack your items.
Ship It Back
Drop off your package at any authorized carrier location; please ensure items are protected to prevent damage during transit.
Receive Your Refund
After our warehouse receives and inspects the items, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing